Chennai Super Kings is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information about you; we receive from you, on the Internet.

In general, you can visit www.chennaisuperkings.com on the World Wide Web without telling us who you are or revealing any information about yourself. Our Web Servers collect the Internet Protocol (IP) addresses, domain names, not the e-mail addresses of visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. The Chennai Super Kings uses this information to measure the usability of our site and improve the content of our site. Accessing our site signifies your unconditional consent to allow the collection of your domain names.

We want you to feel confident about using www.chennaisuperkings.com to browse, become kings club member, purchase your match tickets and involve in store merchandizing, so we are committed to protect the information we collect. Usually, the personal information we collect is used only by us to respond to your inquiry, process an order, or allow you to access specific account information. Occasionally, we may make the e-mail addresses of those who provide information available to other reputable organizations whose services we think, you may find interesting. In these cases, you will be offered an opportunity to limit access to your information. In case we do not receive any response from you to limit the access of your information, it shall be deemed that you consent to such distribution of your information as mentioned above. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies.

If you register with any one of the Chennai Super Kings' business units online, then they may use this information to provide you with custom information about Chennai Super Kings' offerings in support of your business needs.

A technology called Cookies may be used to provide you with tailored information. A Cookie is a tiny element of data that a website can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. You may set your browser to notify you when you receive a Cookie. Registering with any Chennai Super Kings’ business unit online signifies your unconditional consent to receive such Cookies.

At times, we conduct on-line surveys to understand better the needs and profile of our visitors. When we conduct a survey, we will try (but are not obligated) to let you know how we will use the information at the time we collect information from you on the Internet.

You recognize and understand that there is no compulsion on you to provide us with your personal information, if any. All the personal information provided by you to us is with your full consent, own volition, and desire to provide such personal information. You also understand that we are under no obligation to verify the source from, which the personal information about you is provided to us, and they are deemed to be provided by you, unless you demonstrate to us within a period of 15 days from the date of providing of such information to us, to our satisfaction, that the information was provided to us without your free consent.

Chennai Super Kings website may contain links to other sites such as Chennai Super Kings’ partners and affiliates. While we try to link only to the sites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices employed by the other sites.

• BANK / PAYMENT GATEWAY

  Online transactions may be performed with VISA and MasterCard credit cards and the use of the HDFC Bank Payment gateway only.

  You will be asked to provide the 3-digit number printed on the back of your credit card’s signature strip, when performing a online transaction.

  In approximately 25-30 seconds (depending on your internet connection), using the online payment gateway, your bank will issue an authorization code and confirmation for the completion of online transaction.

  A confirmation receipt will be issued upon successful completion of online transaction.

  Tickets have to be purchased only by the owner of the Visa or MasterCard. (Please go through the Ticket Collection process)

  When authorization from the payment gateway is declined for any reason, the message will be displayed and an email will be sent to your email ID.

  Store Merchandizing & Kings Club Membership have to be purchased only by the owner of the VISA or MasterCard.

• ONLINE TICKETS - INSTRUCTIONS & POLICIES - IMPORTANT INFORMATION

  All Chennai Super Kings ticket prices are in Indian Currency. Chennai Super Kings ticket prices and availability are subject to change at any time. A confirmation receipt will be issued upon full payment.

  Chennai Super Kings services will not be responsible for any weather delays, event postponements, event cancellations, change of venue, date, and time, and lost or stolen Chennai Super Kings tickets.

  Purchased tickets cannot be returned, refunded, or exchanged.

  Ticket prices and conditions may change without notice upon the event organizers’ sole decision; though once purchased a ticket guarantees the ticket holder of his/ her right to attend the event for which such ticket was bought without the request of any further consideration whatsoever.

  Chennai Super Kings will be sending e-mail to the e-mail address provided by the ticket buyer while completing the online transaction. It is the sole responsibility of the ticket buyer to make sure that the provided e-mail address is valid.

• ONLINE PURCHASE - TICKET COLLECTION PROCESS

  Tickets have to be collected one day prior to the match. For example, if you had booked the ticket for April 4th match, you need to collect the ticket before April 3rd.

  Tickets purchased online have to be collected by the buyer at the Ticket Collection locations during the weekdays i.e. from Monday to Friday in the following timings.

  a. 10:00 A.M. to 1:00 P.M.
  b. 2:00 P.M. to 5:00 P.M.

  Tickets can be collected on weekdays from Monday to Friday.

  Tickets cannot be collected on weekends (Saturdays & Sundays).

  Tickets will be remitted to the credit card holder who has purchased the tickets only upon identified with the following:

  You can collect the ticket/s you booked online from March 29, 2012 for April 4th match alone. Kindly check back website for other matches collection date.

  Submitting a copy of the Photo ID, the same identification document (with the photograph) used for purchasing the tickets in online. For example,
  Passport, Driving License, PAN Card, Voter ID.

  Submitting the copy of the transaction number / e-mail received along with the confirmation of the ticket purchase.

• TICKET COLLECTION LOCATION

  
  

  The India Cements Ltd,
  Dhun Building,
  827,AnnaSalai,
  Chennai-600 002.
  Working Time: Between 10:00 A.M. to 1:00 P.M. & 2:00 P.M. to 5:00 P.M.

  For any enquiries, related to online ticket booking or bulk booking, please contact us via e-mail at groupbooking@chennaisuperkings.com

• GENERAL IPL TICKET TERMS & CONDITIONS

  1. This ticket must be produced by the holder of the ticket (“Holder”) at the time of entry into the Stadium. The entry gates will open 3 hours before the start of the Match.

  2. Entry will be refused if the barcode has been tampered with or if the ticket has been defaced, damaged, or tampered with in any way.

  3. Each entry ticket is valid for one person only and no re-entry will be allowed.

  4. The ticket only entitles the holder to access the area of the Stadium in which the relevant seat is located and no other area of the Stadium.

  5. The ticket should be produced whenever demanded by the organiser (“Organiser”) of the match (“Match”) and the Organiser’s representatives.

  6. The Organiser reserves the right to search / frisk the Holder at any time for security reasons.

  7. No item including without limitation banners or flags etc, displaying commercial logos, which, in the Organiser's view, may conflict with the rights of any official sponsor of the Match, will be allowed into the Stadium.

  8. Bottles, lighters, tins or cans, musical instruments, flammable, toxic, illegal or hazardous substances, metal containers, firecrackers or weapons are not allowed inside the stadium.

  9. No food may be brought into the Stadium. No alcohol may brought into or taken out of the Stadium.

  10. The Organiser shall be entitled to seize any prohibited items (as outlined in paras 7, 8 & 9 above) without liability and without any obligation to return such items or to compensate the Holder in respect thereof.

  11. This ticket is strictly not transferable and is for the sole use of the purchaser.

  12. This ticket shall not be exchanged, ceded, sold or transferred, whether in a commercial or promotional context (such as, without limitation, as a prize in a lottery or competition or as part of an advertising or promotional campaign), with or without consideration, unless written permission has been previously obtained from the Organiser.

  13. The use of mobile phones, transistors, computers, cameras or any other audio visual recording equipment, for recording and/or communication of Match details, statistics, images etc is strictly prohibited.

  14. The Holder acknowledges and consents to the recording of his/her likeness and/or voice and that IPL is entitled to use and sub-license all rights in respect of such recordings.

  15. The Holder will not sell or offer for sale any product or service from any part of the Stadium.

  16. Neither IPL nor the Organiser will be liable to the Holder whether in contract, tort or otherwise for any indirect, incidental, special or consequential loss or damage or for any loss of profit or revenue, loss of use, loss of business or contracts or loss of opportunity.

  17. The Holder shall not engage in any form of “Ambush Marketing” and shall not conduct in any activity that conflicts with or infringes the rights of any official sponsor or commercial partner.

  18. Foul, abusive or any form of discriminatory language (whether on the grounds of race, religion or otherwise), unruly language or any unruly or threatening behaviour will not be tolerated.

  19. Entry onto the field of play at any time and the throwing of any article is strictly prohibited.

  20. Refunds will only be made if the Match is cancelled without a single ball being bowled. No other refunds will be made. There is no obligation on the Organiser to reschedule the Match.

  21. Spectators are reminded that any of the language or behaviour referred to in paragraph 18 above or any action in breach of paragraph 19 will result in ejection from the ground and possible further action such as criminal prosecution, identification by way of photographing and/or capturing by video camera of the images of such persons and life-bans being imposed on such persons.

  22. Neither IPL nor the Organiser will subject to any limitation imposed by law be in any way liable to the Holder for any event, occurrences, or other timing the cause of which is beyond the reasonable control of IPL and the Organiser.

  23. In addition to these conditions, entry shall be subject to any ground regulations specific to the Stadium.

  24. Entry into the Stadium constitutes the agreement by the holder of the ticket to be bound by these terms and conditions and by any Stadium Regulations which may be displayed at the Stadium together with all present and future laws, rules and regulations whilst within the Stadium.

  The Organiser reserves the right, without refund or other recourse, to refuse admission to anyone who is found to be in breach of these terms and conditions including, if necessary, ejecting the holder/s of the ticket from the Stadium after they have entered the ground.

• STORE MERCHANDIZING - INSTRUCTIONS & POLICIES - IMPORTANT INFORMATION

  All Chennai Super Kings store merchandise prices are in Indian Currency. The prices and availability of the Chennai Super Kings store merchandise are subject to change at any time. A confirmation receipt will be issued upon full payment.

  Chennai Super Kings makes reasonable efforts to display online merchandise on this site as accurate as possible. Sometimes, however, factors including the display and color capabilities of your computer monitor, may significantly affect what you see on your screen. Chennai Super Kings is not responsible for the display of any color or detail of merchandise on your computer screen and does not guarantee that such display is accurate.

  Some featured merchandise may be available only in limited quantities or only while supplies last. Although Chennai Super Kings will attempt to remove any items that are out of stock from the site in a timely manner, display of an item on the site is not a guarantee that the item is currently available or that it will be available on a later date.

  Chennai Super Kings will be sending e-mails to the e-mail address & merchandise to the mailing address provided by the buyer while completing the transaction. It is the sole responsibility of the buyer to make sure that the provided e-mail address & mailing address are valid.

  Deliveries are currently available for locations in India only.

  All Chennai Super Kings Merchandise Orders will be delivered within 7 days.

  REFUNDS & RETURNS - Chennai Super Kings store items purchased cannot be cancelled, returned or refunded;

  EXCHANGE – Chennai Super Kings store exchange policy allows the case of damaged package evident at the time of delivery. If package is delivered to you in a damaged / defective condition, please do not accept the courier & return it back with the same delivery person. Also, email us the details with the ‘Order No.’ on the Subject line to store@chennaisuperkings.com.

  For any feedback or complaints, please contact us at store@chennaisuperkings.com with the topic of your feedback / complaint as the subject.

• KINGS CLUB TERMS & CONDITIONS

  General

  1. Senior membership scheme of the Kings Club is open to all other than school students costs Rs 1200 per annum.

  2. Junior Kings Club membership is open to school students only. The junior membership scheme costs Rs 600 per annum.

  3. Yellow Card members will not receive the Welcome Pack goodies. All other benefits will be available.

  4. Chennai Super Kings reserves the right to refuse any application for membership at its sole discretion without reason.

  5. Kings Club Membership Card must be produced for inspection on demand by any official or steward for availing the benefits extended to the members.

  6. Membership programme is subject to BCCI-IPL rules and regulations.

  7. Membership is run on annual basis. All purchased memberships will be valid for a period of 12 months from the date of acceptance of the membership.

  8. Membership is non-transferable and is personal to the enrolled applicant.

  9. Chennai Super Kings reserves the rights to add, change, or modify the membership programme as per their discretion.

  10. Kings Club membership card do not give the rights to the member for the match ticket(s),the tickets must be purchased on a match by match basis or season basis.

  11. Membership benefits are season specific & subject to availability.

  12. All communications regarding Kings Club can be addressed to: KINGS CLUB, C/o Show Space Events Private Limited, New No 55,Third Street. East Abhiramapuram, Mylapore, Chennai 600004. 044-42120202/03

  13. All conditions are subject to the regulation found by BCCI IPL and can be changed in accordance with the changes there in.